What are the types of Issue?

As explained in a separate posting, issue is a subject or problem which people are thinking and/or talking about a software product or project.

Based on this interpretation, what could be an issue? While the possibilities could be endless, the following are a few common examples in relation to software development.

1. Raised by customers

• Fault report of a product;
• Service request for a product;
• Change request to a product.

2. Raised by production support

• Problem found in a product;
• Change request to a product.

3. Raised by developer/test analyst

• Change request to a product;
• Defect found in a product;
• Deficiency in a product.

4. Raised by project manager

• Risk to deliver a project.

Based on the above, we could comfortably summarize issues into the following categories or types.

1. Fault report of a product;
2. Problem in a product;
3. Defect in a product;
4. Deficiency in a product;
5. Change request to a product;
6. Service request for a product;
7. Risk to a project.